Job Opportunity at NMB Bank PLC : Zone Systems Administrator

 Job Location :

Head Office, Hq

Job Purpose:

Perform daily maintenance, monitoring, and support of NMB working tools at Head Office and branches, quality assurance of work done by suppliers and service delivery that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).

Main Responsibilities:

• The Zone Systems Administrator will be assigned a group of branches for which he/she will be responsible for
• Daily and scheduled maintenance of Branch user working tools ( Desktops, Laptops, Teller Printers, MFPs,
• Desktop Printers, Flatbed scanners, Cheques Scanners, CCTV gadgets, Agri-vouchers scanners, forex boards,
• Note Machines Counting, Sorting, Banding & Strapping Machines), Electric power systems (Generators,
• Uninterruptible Power Supply – UPS, Stabilizers, Inverters, Solar / Wind Power systems, etc.), Self Service terminals (Onsite & Offsite ATMs, Branch POS terminals, Merchant and Agents POS terminals, etc.).
• Perform daily morning checks for all the departments/branches within your area and resolve/escalate all the issues that require maintenance.
• Updating and maintenance of Asset Management database, current inventory, disposal process and managing the life cycle of branch working tools every six months.
• Resolution and closure of support working tools incidents and problems logged into Manage Engine from branches ensuring SLAs and customer expectations are met.
• Attendance of all planned maintenance activities such as preventive and corrective maintenance of working tools.
• Supervising Vendors (Quality Assurance) on-site when conducting planned and unplanned maintenance of working tools to ensure the quality of the completed job (good workmanship) at the shortest possible duration to avoid unnecessary delays at a minimum disruption of customer services and cost-effectiveness.
• Ensuring that daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
• Providing first aid / basic troubleshooting training to two Branch IT Champions that will be identified at every branch.
• The Branch IT Champions will be the first contact points for Zone Systems Administrator regarding all
• ICT systems incidents and problems.
• Escalation and close follow-up with Second level support (respective Head Office ICT section), and 3rd level support (system vendors) for all branch IT systems incidents and problems which cannot be resolved by him/her.
• A daily follow-up to ensure that all PCs and laptops are protected with the latest NMB standard security controls i.e.
• Anti-Virus updates, Bitlocker and software patches.
• Planning and carrying out all his/her duties in the area (branch visits, etc.) in good order of priority and cost-effective manner.

Knowledge and Skills:

• Technical knowledge of banking IT systems used in branches.
• Ability to work in a fast-changing banking service environment.
• Ability to provide basic user training to branch staff.
• Ability to provide basic technical training to branch IT champions.
• Strong knowledge of Head Office working tools and other computer peripherals
• Commitment to the values of integrity, accountability, transparency, scientific rigour and drive
• Positive self-esteem, Confident, good oratory and communication skills.
• IT systems troubleshooting skills.
• Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies
• Time planning, organizing and logistics skills
• ICT Service Management skills (ITIL) will be added advantage
• Networking skills CCNA
• Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision and working under pressure.
• Technical interaction with vendors, contractors, and other stakeholders
• Ability to present technical data in a comprehensive, yet clear manner.
• Good understanding of the organization’s goals and objectives.
• Ability to quickly understand new technologies’ benefits and how these may impact current business practices.

Qualifications and Experience:

• Bachelor’s degree or its equivalent in ICT / engineering or related disciplines
• Certification in any IT systems (e.g., Cisco, Microsoft, etc.) will be an added advantage.
• At least 3 years of relevant work experience in banking IT systems support.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job closing date : 08-Aug-2023

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Senior Network Specialist - 2 Positions

NMB Bank PLC

Dar es Salaam

NMB Bank PLC

Close to You

Job Location: Head Office, Hq

Job Purpose:

Oversee and manage the enterprise Channels (LAN/WAN) infrastructure, as well as handle the administration and optimization of service providers' leased lines.
Day-to-day network projects and support enhancements, advanced troubleshooting and day-to-day optimizations and support of the bank’s Channels and LAN Network infrastructure segments.

Main Responsibilities:

• Design, deploy, configure, and maintain the bank's LAN and WAN infrastructure to ensure optimal network performance, availability, and security.
• Manage and support Service Providers leased lines, including monitoring bandwidth utilization, troubleshooting connectivity issues, and coordinating with vendors for timely issue resolution.
• Collaborate with internal stakeholders to understand network requirements and design solutions that align with business needs.
• Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems.
• Monitor network performance and conduct regular performance analysis to identify areas for improvement and implement appropriate enhancements.
• Troubleshoot network-related issues, perform root cause analysis and implement corrective actions to minimize network downtime and ensure service continuity.
• Evaluate and recommend network hardware, software, and services to optimize network infrastructure and support future growth.
• Develop and maintain network documentation, including network diagrams, standard operating procedures, and configuration details.
• Collaborate with cross-functional teams, including IT infrastructure, applications, and security teams, to ensure seamless integration and alignment of network solutions.
• Stay up to date with industry trends, emerging technologies, and best practices related to network infrastructure management.
• Provide periodic capacity & forecast planning statistics and regular reports to aid in management decisions.
• Enhance approaches and technical methods used by Networks team/NOC/Field Support for Branch Network support and troubleshooting techniques to ensure smooth branch business operations.
• Service Contract and SLA Management including bills validation and reconciliation.
• Responsible for knowledge sharing to Level 1 Support team & Network Specialists on solutions to un-documented issues.

Knowledge and Skills:

• Knowledge of the bank’s products and operations
• Advanced knowledge of Network Support and troubleshooting
• In-depth knowledge of LAN/WAN technologies, protocols, and standards.
• Advanced knowledge of Cisco Wireless LAN Controllers & Lightweight Access Points
• Advanced Knowledge of Network devices including routers, switches, and firewalls.
• Advanced Knowledge of telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation
• Advanced knowledge of Data Centre Network Technologies (DC Interconnect, Cisco Nexus, VPC, Cisco ACI, SAN, UCS, FI etc.)
• Knowledge of Collaboration Systems and Voice Technologies (E1s, SIP)
• Deep understanding of Enterprise Network and Cybersecurity Technologies (BGP, EIGRP, OSPF, QoS, route redistribution, loop prevention, etc.)
• Strong understanding of encryption technologies over wide area networks and the Internet (RA VPN, S2S VPN, FlexVPN, DMVPN)
• In-depth knowledge of Network Automation tools and Software Defined Networks (SDNs) including Cisco SD-Access, SD-WAN and ACI.
• Strong expertise in configuring and troubleshooting routers, switches, firewalls, and VPNs.
• Strong expertise in configuring and troubleshooting routers, switches, firewalls, and VPNs.
• IT Service Management, Communication and Project Management skills
• Ability to work on initiative and be a self-starter, prioritizing work with minimum supervision.
• Committed to self-development and enthusiastic about acquiring new skills and embracing new technologies
• Team player that motivates and educates other team members.
• Ability to manage network service providers, vendors, contractors, and others.

Qualifications and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience (5 years) as a Network Specialist, Network Engineer, or similar role.
• Must have valid CCNP Enterprise.
• Other necessary Professional certifications include CCNP Security, PMP, ITILv3, PCNSE, Fortinet NSE,
• Checkpoint CCSA & CCSE, Radware, F5, Arista, AWS, Huawei, or Juniper certifications.
• Relevant certifications (e.g., CCIE, JNCIP) will be an advantage.
• Experience supporting Multi-vendor Networks (Cisco, Palo Alto, F5, Checkpoints, Fortinet, Radware, Arista, Huawei, Juniper, etc.)
• In-depth experience of Cisco IOS, IOS-XE, NX-OS, SDWAN, ACI, WAN, VPN, Wired and Wireless LAN technologies.
• In-depth knowledge of and experience with major routing protocols; specifically, BGP and OSPF.
• Experience in automation via Bash/shell scripting, Python programming or other languages
• In-depth experience with Network Automation tools and Software Defined Networks (SDNs) including Cisco SD-
• Access, SD-WAN and ACI.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

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Job Opportunity at Watumishi Housing Company - ICT Officer

 

ICT OFFICER II - 1 POST

Watumishi Housing Company  

Dar es Salaam, Tanzania 

Full-time

About the job

ICT Officer II is primarily responsible for design and developing software applications based technical solutions to solve business problems, which includes coding, software deployment, initial testing, and maintenance of software application systems.

a)   Duty Station: WHC Head Office

b)   Reporting to: Senior ICT Officer

c)   Salary Grade: As per WHC Salary Scale

Specific Duties and Responsibilities:

• Full lifecycle software application development,
• Designing, coding and debugging software applications in various software languages,
• Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis,
• Software modelling and simulation,
• Front end graphical user interface design/programming,
• Software testing and quality assurance,
• Performance tuning, improvement, balancing, usability, automation.
• Support, maintain and document software functionality,
• Integrate software with existing systems,
• Evaluate and identify new technologies for implementation,
• Maintain standards compliance,
• Working closely with analysts, designers and staff,
• Producing detailed technical specifications and writing the programming codes,
• Production Support system maintenance,
• Independent handling of work products and managing his/her     deliverables,
• Perform any other relevant duties as may be assigned by superiors from   time to time.

Academic Qualification and Experience;

The ideal incumbent for this position should have the following qualifications and experience:

• Holders of Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering or equivalent degree from a recognized institution.;
• Not less than three (3) years’ work experience in Software Development particularly in Web Based Systems; and
• Have developed at least two Systems which are currently used by any organization (Demo might be required during Interview).

Technical Competence;

• Web based systems development in PHP/MySQL, React Js/ Node Js/ Redux, Javascript, JQuery, CSS,
• Mobile Applications Design & Development with Android Studio, Xamarin, Adobe Photoshop/ XD,
• Window Desktop Applications Development in Visual Studio.Net and C#.net and JAVA,
• Google Map API integration,
• Web Services (REST/ SOAP),
• System Testing / Test Cases Design,
• Versioning Control with Git and Git Hub,
• Application Programming Interface (APIs) Development with Node Js, XML, JSON and PHP,
• Hardware Preventive Maintenance and Computer/Printer Troubleshooting Skills,
• Database Management Information Systems particularly MySQL and Ms   SQL Server,
• Knowledge of both Windows and Linux OS,
• ICT Management in General.

Note that;

• An applicant must be a public servant,
• Applicants must channel their applications through their current employers,
• Applicants must attach up to date CV and certified copies of academic and professional certificates,
• Applicants should state in application letter and commit themselves to cover transfer cost
• Qualified candidates will be contacted for further procedures.

Candidates should submit their applications to the following address

Chief Executive Office,

Watumishi Housing Company,

P.O BOX 5119,

DAR ES SALAAM.

OR info@whc.go.tz

Deadline For submission is 12 October 2021at 16:00 hours

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