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Are you an IT professional with a passion for banking
systems and technical troubleshooting? FINCA Microfinance Bank Tanzania
is currently looking for a skilled Application Support Analyst to join
their Head Office team in Dar es Salaam.
This role is critical for ensuring that the Core Banking
System (CBS) and integrated applications run smoothly to serve thousands of
customers across Tanzania. Below, we break down the requirements, duties, and
how you can stand out in your application.
Role Overview: What does an Application Support Analyst
do?
At FINCA, the Application Support Analyst acts as the
"bridge" between the end-users (bank staff) and the technical
infrastructure. You won't just be fixing bugs; you will be analyzing
requirements, documenting solutions, and ensuring the bank's digital heart—the
Core Banking System—operates at 100% efficiency.
Key Responsibilities and Duties
If you land this role, your daily routine will involve
high-level technical tasks and collaborative problem-solving:
· Ensure Core Banking System and all applications are
running and performing at optimal level, under supervision of Applications
Manager.
· Guide users in requirements documentation and documents
requirements according to standard scenarios.
· Custodian of Functional Specification Documents, and
solution validation documents.
· Handles all user guides, end user procedures and user
applications manuals.
· In conjunction with Applications Manager and Project
Manager, the role is the primary analyst of user requests and requirements in
solution definitions and documentations.
· Addresses and resolves applications incidents and
requests; Analyze applications incidents and requests; after problem analysis,
engages other resources or appropriate service resources to resolve incidents
that are beyond the scope of their ability or responsibility.
· Insure all issues from users that are logged on service
desk systems follow proper procedures and problem definitions.
· Performs systems end of day , month and year processes
· Assist Service Desk Analyst to create a positive customer
support experience and builds strong relationships through deep problem
understanding, ensuring timely resolution or escalation, communicating promptly
on progress, and handling customers with a consummately professional attitude.
· Can perform service desk analyst duties, such as incidents
logging, user feedback and reporting, when required.
· Can customize source basic source codes for various
in-house applications.
· Adheres to and supports IS systems, enforce standards,
policies, and procedures to end users.
· Maintains and protects confidentiality with regard to all
aspects of patient care and employee information.
· Adheres to Code of Conduct and Mission and Value
statements.
· Parameterize Core Banking System and other applications
according to analyzed requirements.
Act as central point of all applications managed by IT
department.
· Works closely with members of the application and
infrastructure teams on timely resolution of reported incidents/issues.
· Ensure all reported and logged issues are well analyzed,
defined and resolved with recorded resolutions.
· Provide second level applications technical support to end
users.
· Monitor applications performance and provide periodic
reviews for such applications.
· Participates in review of IS security processes/procedures
under supervision Information Protection Officer and Application Support
Manager.
· Work closely with Project Manager on Change requests
analysis and change process management.
· Analyze and document problems and resolutions in defined
standards and Knowledge Base systems.
· At a low level, review and amend in-house made
applications source codes.
· Performs other duties as may be assigned
Qualifications & Experience Required
To be a competitive candidate for this position, you should
possess:
- Education:
A Bachelor’s Degree in Computer Science, Information Technology, or a
related field.
- Technical
Knowledge: Proficiency in database management (Oracle, MS SQL) and web
hosting platforms (Apache, IIS, Tomcat).
- Banking
Systems: Knowledge of Orbit-Rubicon Core Banking is a
significant advantage.
- Certification:
Familiarity with ITIL frameworks is highly preferred.
- Soft
Skills: Strong analytical thinking, excellent documentation skills,
and a customer-centric attitude.
How to Apply (Deadline: March 3, 2026)
Interested candidates who meet the above criteria should
prepare their application letter and an updated CV.
- Email
to: TZ_Recruitment@finca.co.tz
- Deadline:
All applications must be submitted by March 3, 2026.
Ajira Online Tip: When sending your email, ensure
your subject line is clear (e.g., Application for Application Support
Analyst - [Your Name]). Tailor your CV to highlight your experience with
SQL and Core Banking Systems to pass the initial screening.